Returns & Exchanges

At Rare Tea, we take pride in the quality of our premium harvests; if you are not entirely satisfied with your purchase, we offer a 30-day return policy for unopened tea and accessories.

1

Initiate Your Request

Contact our customer support team with your order number and a brief explanation of why the product didn't meet your expectations.

2

Verify Eligibility

Our team will confirm that the tea remains in its original, sealed vacuum packaging to ensure food safety standards are maintained.

3

Secure Packaging

Safely pack the items in their original shipping box or similar protective packaging to prevent damage to delicate tea leaves or teaware.

4

Refund Processing

Once your return is inspected at our warehouse, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing