Frequently Asked Questions

Everything you need to know about our premium artisanal teas.

How should I store my loose-leaf tea to maintain freshness?

To preserve the delicate oils and aromas, store your tea in a cool, dark place away from moisture, light, and strong odors. We recommend using our airtight, UV-protected tins.

Do you ship internationally?

Yes, we ship our rare tea collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Are your teas organic and ethically sourced?

We work directly with small-batch farmers who prioritize sustainable and organic growing practices. Each batch is rigorously tested for purity and quality.

What is your return policy for food products?

Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if your order is damaged or incorrect, please contact us within 14 days for a replacement or refund.

How do I know the correct brewing temperature for my tea?

Each tea variety has a specific profile. We include detailed brewing instructions on every package, specifying the ideal water temperature and steeping time for the perfect cup.

Can I track my order once it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.